This guide explains the Ledger® Live wallet ecosystem: how to get Ledger® Live (Desktop & App), complete the Ledger® Live login, recover access, and troubleshoot frequent problems like "Ledger® Live App not working", "Error connecting Ledger® account" or "Can't verify Ledger® Wallet".
What is Ledger® Live?
Ledger® Live is the official software for managing hardware wallet accounts, checking balances, and sending/receiving crypto. It's available as Ledger® Live Desktop (Windows, macOS, Linux) and the Ledger® Live App (mobile). Always download from official sources.
Ledger® Live Download & Installation
To install, visit the official download page and choose your platform. For desktop, follow the installer prompts; for mobile, install from the official app store. After installation, open the app and choose Create new or Connect device to begin.
Ledger® Live Login & Setup
- Open the Ledger® Live App or Desktop and select Get started.
- Connect your Ledger® device and enter your PIN on the device (not in the app).
- Approve the connection on the device when prompted — this is essential for security.
Troubleshooting common problems
Below are targeted fixes for frequent user issues.
Ledger® Login not working / Troubleshooting Ledger login Issues
- Ensure the device is unlocked with the correct PIN and the firmware is up-to-date.
- Use a different USB cable or port and avoid USB hubs.
- Restart the Ledger® Live app, and if needed, reboot your computer or phone.
Ledger® Live App not Working / Error Connecting Ledger® Account
- Check that Ledger® Live has permission for USB (desktop) or Bluetooth (mobile).
- Temporarily disable VPNs, proxies, or firewall rules that block Ledger® services.
Can't verify Ledger® Wallet / Unable to Ledger® Trezor
If you see verification errors, make sure you are interacting only with official Ledger® Live endpoints. "Unable to Ledger® Trezor" typically indicates trying to pair incompatible workflows — Ledger® hardware and Trezor hardware are separate ecosystems and don't directly pair; use each vendor's official suite for their device.
Ledger® Account Recovery & Ledger® 2FA reset
Recovery is based on your recovery phrase (24-word seed). If you lose access, use the recovery phrase on a compatible hardware wallet or recovery tool — never share the phrase. Ledger® doesn't store your seed and cannot reset 2FA for you; 2FA services (exchanges) must be reset through their own support channels.
When to contact Ledger® Help Center
Contact the Ledger® Help Center if you face firmware corruption, physical device damage, or suspected compromise. Provide transaction IDs and device logs only when asked and never reveal your recovery phrase.
FAQ
- 1. Where do I safely download Ledger® Live?
- From Ledger®'s official website or the verified app store listing. Avoid third-party download links.
- 2. My Ledger® Live login fails — what now?
- Try another cable/port, unlock your device with PIN, update firmware, and restart the app/device.
- 3. Can I use Ledger® Live to manage a Trezor device?
- No — Ledger® Live supports Ledger® hardware. Use Trezor Suite for Trezor devices.
- 4. I lost my Ledger® device — how do I recover my account?
- Use your 24-word recovery phrase on a new compatible hardware wallet or supported recovery tool.
- 5. What if Ledger® Live shows "Error connecting"?
- Check cable/ports, permissions, firmware, and network restrictions; then consult Ledger® Help Center if the issue persists.
- 6. Does Ledger® reset or store my 2FA?
- No. Ledger® does not manage third-party 2FA. Reset requests must go to the 2FA service provider.